Majority of affected lines are back up now, however please read the update below for advice if you’re still offline.

[12th May 2012 - 10:40]

We have seen a small number of lines come back up, but have not yet had the all clear from BT.

If you are still offline please do the following:

1. Reboot your router firstly – you can do this by unplugging the mains from the back of it for a few seconds, and then plugging it back in.
2. If the above does not work, power down the router for 20 minutes, this will clear any stale sessions, then power back up and try to connect.
3. If you are still unable to login we would recommend trying the above once more.

We apologise again to any affected customers, and thank you for your patience

[12th May 2012 - 10:10]

Information from BT Wholesale is very limited at the moment, but we now have confirmation that this outage has been caused by failed hardware within BT Wholesale’s core network and engineers are onsite working to replace it.

Next update due at 10.30

[12th May 2012 - 09:30]

BT Wholesale are currently experiencing a major service outage which is preventing large parts of the UK from accessing broadband – this is affecting multiple ISPs.

Engineers are onsite and we believe are working to replaced failed hardware.

Next update due at 10.30.

Normal service has been restored, and inbound calls are now correctly being received.

[4th May 2012 - 09:30]

We are currently experiencing a problem with our phone system – callers will be getting an engaged tone or an “out of service” message. Engineers are working to restore normal service.

In the mean time we recommend e-mailing us via support@fast.co.uk and we will respond promptly.

We apologise to affected customers.

As you will be aware, we’ve just come through the wettest April on record and with 40 flood warnings and a further 152 flood alerts in place across the UK yesterday, this is having a significant impact on our network.

The South of England had initially been hit hardest by the rain, but recent days have seen the North impacted too.

Having monitored the weather situation closely, we had expected, and therefore planned for, high repair demand this week, and so broadly this increase is in line with our forecast and plan.

Unfortunately, in some areas the level of faults have more than doubled and as such we will need to declare MBORC (Matters Beyond Our Reasonable Control) for all repair activities in 12 of our 73 SOM (Senior Operations Manager) patches.

MBORC will be in place for repair with effect from 09.00 today Wednesday 2 May 2012 in:

• Canterbury
• Tunbridge Wells
• Brighton
• Portsmouth
• Esher
• Croydon
• Crayford
• Southend
• Ipswich
• Broadlands
• Luton
• Lea Valley

We will continue to monitor the weather forecast with the Met Office and will inform you of any changes that occur.

** This planned work only affects LLU based connection **

Following the earlier outage affecting LLU services, our supplier will be carrying out emergency maintenance at 22:00 tonight (10pm) in order to prevent a reoccurance. This work is expected to cause a short outage to all LLU based connections.

We apologise for any inconvenience caused by this, but wish to restore resiliency as soon as possible.

Normal service has been restored.

[12th April 2012 - 15:50]

Work is ongoing to restore normal service, we apologise to all affected customers.

[12th April 2012 - 15:20]

We’re aware of a major outage affecting LLU based connections, engineers are investigating and an update will be posted when we have further details.

Normal service has been restored.

[30th March 2012 - 12:30]

BT have dispatched an engineer to the affected location to restore service, next update due in 1 hour, or sooner if service is restored.

[30th March 2012 - 11.50]

BT Wholesale are working to restore service, the next update is due within 1 hour.

[30th March 2012 - 11.30]

We’ve just seen a number of ADSL connections drop, and believe there is a major BT Wholesale outage – we’re making contact with them to see what is going on and will post an update once we receive it.

This issue has been resolved – we recommend rebooting your router if you are still unable to get online.

[23rd March 2012 - 19:50]

The fault has been located, and engineers are working to restore normal service – estimated restore time in 10 minutes.

[23rd March 2012 - 18:50]

We’ve seen a number of 21CN (up to 24Mbps) connections drop, the matter has been passed to BT Wholesale for them to investigate. An update will be posted when we receive more details.

BT Wholesale restored normal service at 03.00.

[22nd March 2012 - 01.45]

We’ve received confirmation this outage is being caused by planned maintenance which has gone wrong and caused a service outage – BT are working to restore service, and have set maximum restoriation time of 06.00.

We’ll post any further updates that we receive.

[22nd March 2012 - 00.50]

BT Wholesale are investigating the outage, having received reports from multiple service providers as well as ourselves. A further update will be posted once we receive more details, or an ETA.

[22nd March 2012 - 00.15]

BT Wholesale are currently experiencing a major service outage which is affecting service to a large number of users, across multiple ISP’s. We will update this post when we’ve had an update from BT Wholesale. LLU based connections are not affected by this outage.

Network stability has resumed.

[17th March 2012 - 21.00]

Our network monitoring has detected a possible issue, engineers are investigating.

Engineers resolved this outage at approximately 2am and was confirmed as a fault within the exchange.

[13th March 2012 - 19.00]

There is currently an outage at the IBROX exchange affecting LLU (non-BT) based connections – engineers are working to restore normal service as quickly as possible.