Fast.co.uk & Firenet – Network Status

[Hosting] Partial web / email outage

 

UPDATE @ 13:00

Hosting and the majority of e-mail services have been restored.

Missing e-mails are still being restored, and this status message will be updated when that work has completed.

2nd December 2016 @ 08.20

Our engineers are aware of issues currently affecting our email / web hosting platform and are working towards its resolve.

Some accounts may not be accessible during this time and we ask that you please bear with us.

Updates will be provided when available.

[Customer Service Centre] Changes to our opening hours

 

2nd December 2016

We constantly review the volume of calls our contact centre receive to ensure we have the most team members available during our peak periods, so that your calls are answered as quickly as possible.

This review has shown that we receive very few calls after 6pm, as such from Monday 5th December 2016 our telephone lines will close at 6pm during the week, allowing us to have more people available to cover the day time periods.

After 6pm, support is still available via e-mail where many members of our team keep an eye on tickets and work on ongoing, or new urgent cases.

We’re committed to delivering the highest level of customer service and believe these changes will let us deliver better service.

[Broadband] Changes to credit & debit card billing

 

22nd November 2016

Please note that payments you make to us by credit or debit card will now show on your credit card / bank statement as “Firenet Ltd” instead of “Internet Services”.

This is due to changes by our card processing provider and is only a change to the name shown on your credit card / bank statement which we hope will make identifying payments made to us easier.

Fast.co.uk is a trading name of Firenet Ltd.

If you have any queries about this please do get in touch via accounts@fast.co.uk or telephone us on 01428 808080.